Note: This article was written by Community Bank, N.A. Executive Vice President and Chief Credit Officer Joseph F. Serbun. It was originally published in the Central New York Business Journal on May 24, 2019.
How does a small business become successful? This question is commonly asked on Main Street across the United States.
As a 30-year veteran of the banking industry, I’ve worked with countless small companies, some successful and some not so successful. In working with these businesses, I have identified some common must-have strategies that set a solid foundation, including adequate capitalization, maintaining accurate accounting records and establishing relationships with professionals (i.e., accountant, attorney, insurance agent and banker).
Even with these essentials in place, there is unfortunately no guaranteed formula for small business success; however, the following recommendations will hopefully position you for a good start.
Strategic business plan
A strategic business plan serves as the company’s road map. It should include measurable and quantifiable goals, and a tactical plan to achieve them. A successful business owner understands that a business plan should not be static—it’s organic and grows and changes with the business.
In this day and age, excellent customer service can differentiate a small business from a big business. Happy customers equal return business and more profits.
Proactive communication with employees, customers and vendors will set expectations and help avoid unnecessary confrontation. While email is an important tool, I always recommend picking up the phone or having a face-to-face meeting to establish a personal connection.
An advertising plan
Have you ever heard the phrase: If you build it, they will come? When it comes to business, this is not the case. Many small businesses fail because they do not invest in marketing their product or services. In times of hardship resist the urge to cut advertising, as customers are the sole source of revenues and profits.
Ask for help
Work with a mentor that has had similar experiences and interests. Take advantage of your local community of small business owners and consider establishing a peer group where you can leverage each other’s skills.
Community service can be an inexpensive or free method of marketing. Attending, sponsoring or volunteering for events is an opportunity for you to advertise your business and build relationships.
If you’re leaving our site, you should know Community Bank, N.A. has no control over the information at any site that’s linked to or from this site. We are providing this link only as a convenience to our customers. Community Bank, N.A. makes no representation concerning these sites and is not responsible for the quality, content, nature or reliability of any site linked to or from our site. The presence of any links on our site does not imply any endorsement, investigation, verification or monitoring by Community Bank, N.A. of any information on any linked site. Finally, Community Bank, N.A. is not responsible for your use of a linked site.
If you click "Continue," the link will attempt to open a new browser window. If it can’t, the linked site will open in your current window.